Terms and conditions

General Terms and Conditions of Webshop “Doctor Pelvis – Bekken Blog” have been drawn up in consultation with a Consumer Organization and come into effect on June 1, 2020.

 

Table of contents:

Article 1 – Definitions

Article 2 – Identity of Doctor Pelvis – Bekken Blog

Article 3 – Applicability

Article 4 – The offer

Article 5 – The agreement

Article 6 – Right of withdrawal

Article 7 – Costs in case of withdrawal

Article 8 – The price

Article 9 – Compliance with agreement and additional warranty

Article 10 – Delivery and execution

Article 11 – Payment

Article 12 – Complaints procedure

Article 13 – Disputes

Article 14 – Additional or deviating provisions

 

Article 1 – Definitions

In these conditions the following definitions apply:

  1. Reflection period : the period within which the consumer can exercise his right of withdrawal;
  2. Consumer : the natural person who does not act for purposes related to his trade, business, craft or profession;
  3. Day : calendar day;
  4. Digital content : data produced and delivered in digital form;
  5. Duration agreement : an agreement that extends to the regular delivery of goods and/or digital content during a certain period;
  6. Durable data carrier : any tool – including e-mail – that enables the consumer or entrepreneur to store information that is personally addressed to him in a way that allows future consultation or use for a period tailored to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;
  7. Right of withdrawal : the consumer’s option to cancel the distance contract within the cooling-off period;
  8. Entrepreneur : the natural or legal person who offers products (access to) and/or digital content remotely to consumers;
  9. Distance agreement : an agreement concluded between Doctor Pelvis – Bekken Blog and the consumer in the context of an organized system for distance selling of products and/or digital content, whereby exclusive or partial use is made of up to and including the conclusion of the agreement. one or more techniques for remote communication;
  10. Distance communication technology : means that can be used to conclude an agreement, without the consumer and entrepreneur having to meet in the same room at the same time;

Article 2 – Identity of Doctor Pelvis – Bekken Blog

Doctor Pelvis – Bekken Blog

Address on request (no visiting address)

E-mail: info@doctorpelvis.nl or info@bekkenblog.nl

Chamber of Commerce number: 78398533

VAT number: NL003330919B40

Account number: NL96 KNAB 0403536413
in the name of Bekken blog

 

Article 3 – Applicability

  1. These general terms and conditions apply to every offer from Doctor Pelvis – Bekken Blog and to every distance contract concluded between an entrepreneur and a consumer.
  2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, Doctor Pelvis – Bekken Blog will indicate before the distance contract is concluded how the general terms and conditions can be viewed at Doctor Pelvis – Bekken Blog and that they will be sent free of charge as soon as possible at the request of the consumer.
  3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be read by the consumer. can be easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.
  4. In the event that specific product conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and in the event of conflicting conditions, the consumer can always rely on the applicable provision that is most favorable to him.
  5. If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or are annulled, the remainder of the agreement and these terms and conditions will remain in force and the provision in question will be immediately replaced in mutual consultation by a provision that of the original as closely as possible.
  6. Situations that are not regulated in these general terms and conditions must be assessed ‘in the spirit’ of these general terms and conditions.
  7. Any uncertainties regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted ‘in the spirit’ of these general terms and conditions.

Article 4 – The offer

  1. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
  2. The offer contains a complete and accurate description of the products and/or digital content offered. The description is sufficiently detailed to enable a good assessment of the offer by the consumer. If Doctor Pelvis – Bekken Blog uses images, these are a true representation of the products and/or digital content offered. Obvious mistakes or errors in the offer do not bind Bekken Blog.
  3. Each offer contains such information that it is clear to the consumer what the rights and obligations are associated with accepting the offer. Obvious mistakes or errors in the offer do not bind Bekken Blog.
  4. All images and specifications in the offer are indicative and cannot give rise to compensation or termination of the agreement.
  5. Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the colors displayed correspond exactly to the real colors of the products.
  6. Each offer contains such information that it is clear to the consumer what the rights and obligations are associated with accepting the offer. This concerns in particular:
    1. the price including taxes;
    2. any shipping costs;
    3. the manner in which the agreement will be concluded and what actions are required for this;
    4. whether or not the right of withdrawal applies;
    5. the method of payment, delivery and execution of the agreement;
    6. the period for acceptance of the offer, or the period within which Doctor Pelvis – Bekken Blog guarantees the price;
    7. whether the agreement is archived after its conclusion, and if so, how it can be consulted by the consumer;
    8. the way in which the consumer, before concluding the agreement, can check the data provided by him in the context of the agreement and, if desired, restore it;
    9. any other languages in which, in addition to Dutch, the agreement can be concluded;
    10. the codes of conduct to which Doctor Pelvis – Bekken Blog has submitted and the way in which the consumer can consult these codes of conduct electronically;

Article 5 – The agreement

  1. The agreement is concluded, subject to the provisions of paragraph 3, at the time of acceptance by the consumer of the offer and compliance with the conditions set.
  2. If the consumer has accepted the offer electronically, Doctor Pelvis – Bekken Blog will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by Bekken Blog, the consumer can terminate the agreement.
  3. If the agreement is concluded electronically, Doctor Pelvis – Bekken Blog will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, Doctor Pelvis – Bekken Blog will take appropriate security measures.
  4. Doctor Pelvis – Bekken Blog can, within legal frameworks, inform itself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, Doctor Pelvis – Bekken Blog has good reasons not to enter into the agreement, it is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
  5. Doctor Pelvis – Bekken Blog will send the digital content to the consumer at the latest upon delivery of the product, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
  6. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
  7. the information about warranties and existing after-sales service;
  8. the price including all taxes of the product or digital content; where applicable, the costs of delivery; and the method of payment, delivery or execution of the distance contract;
  9. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;
  10. if the consumer has a right of withdrawal, the model withdrawal form.
  11. In the case of a duration transaction, the provision in the previous paragraph only applies to the first delivery.

Article 6 – Right of withdrawal

When delivering products:

  1. When purchasing products, the consumer has the option to terminate the agreement without giving reasons within 14 days. This reflection period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to Bekken Blog.
  2. Doctor Pelvis – Bekken Blog only has a direct sale of a digital document. This digital document cannot be returned. If the customer is dissatisfied with the delivered product, a representative of Doctor Pelvis – Bekken Blog can be contacted. Doctor Pelvis – Bekken Blog and the dissatisfied customer will find a suitable solution together.
  3. If, after the expiry of the periods referred to in paragraph 1, the customer has not indicated that he wishes to exercise his right of withdrawal or to Bekken Blog, the purchase is a fact.

Article 7 – Costs in case of withdrawal

  1. If the consumer exercises his right of withdrawal, the costs of return will be borne by him.
  2. If the consumer has paid an amount, Doctor Pelvis – Bekken Blog will refund this amount as soon as possible, but no later than within 14 days after cancellation. This is subject to the condition that the product has already been received back by the online retailer or that conclusive proof of complete return can be provided.

Article 8 – The price

  1. During the period of validity stated in the offer, the prices of the products offered will not be increased, except for price changes as a result of changes in VAT rates.
  2. Notwithstanding the previous paragraph, Doctor Pelvis – Bekken Blog may offer products with variable prices whose prices are subject to fluctuations in the financial market and over which Doctor Pelvis – Bekken Blog has no influence. This liability to fluctuations and the fact that any prices stated are target prices are stated in the offer.
  3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.
  4. Price increases from 3 months after the conclusion of the agreement are only permitted if Doctor Pelvis – Bekken Blog has stipulated this and:
  5. these are the result of legal regulations or provisions; whether
    the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.
  6. The prices stated in the range of products include VAT.
  7. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, Doctor Pelvis – Bekken Blog is not obliged to deliver the product at the incorrect price.

Article 9 – Compliance with agreement and additional warranty

  1. Doctor Pelvis – Bekken Blog guarantees that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement.
  2. An additional warranty provided by Bekken Blog, its supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against Doctor Pelvis – Bekken Blog under the agreement if Doctor Pelvis – Bekken Blog has failed to fulfill its part of the agreement.
  3. Any defects or incorrectly delivered products must be reported to Doctor Pelvis – Bekken Blog in writing within 4 weeks of delivery.
  4. The warranty does not apply if:
  5. The consumer has edited the delivered products himself or had them edited by third parties;
  6. The delivered products have been exposed to abnormal conditions or have otherwise been treated carelessly or are contrary to the instructions of Doctor Pelvis – Bekken Blog and/or on the packaging;
  7. The defect is wholly or partly the result of regulations that the government has imposed or will impose with regard to the nature or quality of the materials used.

Article 10 – Delivery and execution

  1. Doctor Pelvis – Bekken Blog will exercise the utmost care when receiving and executing orders for products.
  2. The place of delivery is the address that the consumer has provided to Bekken Blog.
  3. Taking into account what is stated in Article 5 of these general terms and conditions, Doctor Pelvis – Bekken Blog will execute accepted orders expeditiously, but no later than within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the agreement without costs.
  4. All delivery times are indicative. The consumer cannot derive any rights from any stated periods. If a term is exceeded, the consumer must give Doctor Pelvis – Bekken Blog written notice of default.
  5. After dissolution in accordance with the previous paragraph, Doctor Pelvis – Bekken Blog will immediately refund the amount paid by the consumer.
  6. In the event of dissolution in accordance with paragraph 3 of this article, Doctor Pelvis – Bekken Blog will refund the amount paid by the consumer as soon as possible, but no later than within 14 days after dissolution.
  7. If delivery of an ordered product proves to be impossible, Doctor Pelvis – Bekken Blog will make every effort to make a replacement item available. No later than upon delivery, it will be stated in a clear and understandable manner that a replacement item will be delivered.
  8. The risk of damage and/or loss of products rests with Doctor Pelvis – Bekken Blog until the moment of delivery to the consumer or a representative designated in advance and made known to Bekken Blog, unless expressly agreed otherwise.

 

Article 11 – Payment

  1. Unless otherwise stated in the agreement or additional conditions, the amounts owed by the consumer must be paid immediately.
  2. The consumer has the obligation to immediately report any inaccuracies in payment details provided or stated to Bekken Blog.

Article 12 – Complaints procedure

  1. Doctor Pelvis – Bekken Blog has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
  2. Complaints about the execution of the agreement must be submitted fully and clearly described to Doctor Pelvis – Bekken Blog within 14 days after the consumer has discovered the defects.
  3. Complaints submitted to Doctor Pelvis – Bekken Blog will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, Doctor Pelvis – Bekken Blog will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.
  4. A complaint about a Doctor Pelvis – Bekken Blog product service can also be submitted via a complaints form on a consumer page.
  5. A complaint does not suspend Bekken Blog’s obligations, unless Doctor Pelvis – Bekken Blog indicates otherwise in writing.
  6. If the complaint cannot be resolved by mutual agreement within a reasonable period or within 3 months after submitting the complaint, a dispute arises that is subject to the dispute settlement procedure.
  7. In case of complaints, a consumer should first contact Bekken Blog. For complaints that cannot be resolved by mutual agreement, the consumer must contact Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. If a solution is not yet found, the consumer has the option to have his complaint handled by the independent dispute committee appointed by Stichting WebwinkelKeur , the decision of which is binding and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this dispute committee involves costs that the consumer must pay to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).

 

Article 13 – Disputes

Agreements between Doctor Pelvis – Bekken Blog and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. Even if the consumer lives abroad.

 

Article 14 – Additional or deviating provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.